Review inclusions and scope
Standard Managed Hosting included — no additional $149/year charge. Monthly site and form checks. Routine dependency and security-patch review. Hosting-related fixes. Up to 30 minutes of small edits to customer-supplied content each month.
Small edits use customer-supplied text, images, business hours, or prices on existing pages. Testing and deployment count within the 30-minute monthly allowance. Unused time does not roll over. Correcting our own mistakes does not count against your allowance. For Website Care clients, small-edit time beyond the included monthly allowance is billed in 15-minute increments at $22.50 each, without another $45 minimum. We estimate the extra work and get your approval before starting.
New pages, redesigns, integrations, major upgrades, and substantial repairs require separate quotes. Work beyond the included edit time is estimated and approved before work begins.
Website Care is month-to-month. Email AstrlSites to cancel before your next renewal. Service continues through the period you have paid for, and we confirm the end date in writing. Before included hosting ends, we arrange either standalone hosting or a transfer with you. We do not silently take your website offline.
Support runs Monday–Friday, Eastern Time. We aim to reply within two business days to acknowledge your request and discuss next steps. This is a response target, not a completion deadline. Replies at night or on weekends may happen at our discretion; that availability is not promised.
You can flag a website outage or a broken main contact form as urgent. We prioritize these problems during business days, without promising 24/7 support or a guaranteed repair time. We get your approval before charging for work outside your plan.
You keep control of your domain and the content you supply. The project agreement explains which custom website files you receive after payment. Third-party tools and assets are subject to their own licenses. We provide the access and exports needed for a handoff and quote any extra migration work for your approval before doing it.
These offers are for new customers. Existing agreed rates and inclusions are honored. There is no automatic migration or enrollment.
Support, billing, cancellation, and handoff details